Our Mission

The Information Technology Department is responsible for providing, promoting, and servicing a modern technology infrastructure for Westfield State College. We strive to provide quality products and outstanding customer service to the College community. We are a service-based organization providing faculty, staff and students with the necessary tools and resources to maximize their teaching and learning experience.

 

Academic Services

We promote, deploy, and support the use of instructional technology in all classrooms and laboratory venues ensuring that leading edge technologies can be readily integrated into academic curriculum upon demand. We offer help desk support to faculty, staff and students as well as an after hours telephone support line for faculty and staff.

Media Services

We facilitate interoperability, connectivity and telecommunications among campus constituents (cable TV, telephone and voice mail.) We deploy, facilitate and support the use of audio-visual equipment (public address systems, stereo equipment, camcorders, TV, DVD, VHS/VCR, overhead projectors, screens, cordless microphones etc.)

Administrative Systems

The Administrative Systems group provides both technical and functional support within the current student, finance and alumni areas of the Oracle driven Banner software suite. These responsibilities entail, but are not limited to, ensuring that the latest software and hardware related updates are in place, web for students and faculty support, SQL script development, report writing, as well as evaluating new functionality features of the latest software and hardware that would benefit the Banner user community.

Infrastructure Services

We implement, develop and maintain a highly scalable, accessible and secure infrastructure environment that supports cutting edge technology, academic demands and supports the mission of Westfield State College. Infrastructure Services is primarily responsible for Active Directory services, e-mail services, LAN, WAN and wireless connectivity as well as enterprise-level backup and restoration.